MARYVILLE MUSIC ACADEMY POLICIES AND PROCEDURES
MONTHLY TUITION
We are so excited to share your creative journey, and we can't wait to get started! Your lessons will begin as soon as your payment card has been added to your profile and your first payment is successfully processed. See you soon!
1. All payments are processed by pre-authorized credit cards or auto-draft from checking accounts on the first of the month. Private lessons ($170 per month) for weekly 30-minute sessions at our location. A $35 late fee will be charged for payments received after the 15th of each month. Tuition is never prorated for missed lessons. Tuition does not include any retail teaching materials such as books or instruments.
Tuition is a flat monthly fee. The monthly tuition amount is averaged out over the year, allowing for holidays and breaks. Most months have four (4) or five (5) lessons, and on occasion, fewer. We follow the Blount County School District Calendar for major breaks such as Fall Break, Christmas Break, Spring Break, etc. The average tuition makes it easier for you to know that your account will be charged the exact same amount each month.
Our Pre-K Toddlers ‘N Tunes program tuition is $130 monthly for weekly 30-minute sessions at our location. If you
enroll before the first of the month, you will be pro-rated, and no offer will be available to combine with the pro-rated
tuition charge for that month.
We do not do group rates as each instructor's time is dedicated to one-on-one lessons with the student and their pay depends on individual students. It also allows the instructor to spend more time with a student at their own pace.
CANCELLATIONS AND MAKEUPS
2. For any lessons missed by a teacher, the Academy will attempt to provide a substitute teacher. If a substitute teacher is unavailable, a private makeup lesson with the teacher will be scheduled promptly. If the student cancels before the 24 hours of their next lesson, we will “Credit” their lesson for a makeup or pre-recorded lesson.
If the student cancels or “No Shows” after the 24 hours of the next lesson, there will be no makeup lesson given. No Exceptions.
For any credited lesson missed by a student, the Academy will attempt to reschedule the lesson depending on the availability of the instructor. If the instructor's times are all taken, then a suitable substitute will be assigned. We have 2 different ways for students and instructors to have lessons if in-person lessons aren’t an option.
1. We have our online lesson platform that you will need to create an account for so you can access our lesson room with your instructor.
2. We have pre-recorded lessons our instructors will do for you and upload them into your student portal for when you can access them at your convenience.
If we have a school closing due to inclement weather, such as snow, floods, tornadoes, etc. The academy will contact you through our student portal system and via email or the number that we have on file. If you have any questions about closings or whether you will be able to show up in person or online for your lessons, please get in touch with us as soon as possible so we can make plans for those lesson times in advance.
DISCONTINUING LESSONS
3. To discontinue lessons and to discontinue charges to your account, fill out the withdrawal form 30 days before the start of your last month. Verbal notice given to the Instructor will not be acted upon and is not considered sufficient unless confirmed in writing to the MMA main office by the student. If the student is unable to give 30 DAYS' notice, they will be charged a late notice fee equivalent to one month's lessons. Exceptions on medical grounds may be made to this as decided by MMA management.
Tuition may be transferable to an immediate family member. Contact the main office for details. MMA does not provide tuition refunds under any circumstances. MMA reserves the right to terminate membership, in which case prorated tuition will be refunded.
We do not prorate tuition for the last month’s lessons. Students will be responsible for their last month’s tuition whether or not they attend lessons. There are no refunds or credits. Those students who are a part of our Musical Ladder Program will lose all progress when the student discontinues lessons and will have to start from the beginning again due to our franchise policy. No Exceptions.
AVERAGE OF FOUR LESSONS PER MONTH
4. Monthly tuition is based on a 48-week year. We are closed for four weeks and certain holidays. In the long months, you will get five lessons; in short months such as November and December, you will get three lessons, and in most months you will get four lessons. The tuition is the SAME each month; i.e., we don’t charge you more when you have five lessons, and we don’t charge you less when you have three lessons in a month. This makes everyone’s accounting easier.
SUMMER VACATION
5. The MMA operates year-round and does not close for the summer. We are happy to offer makeup, online, or pre-recorded lessons for our students, and they are held every Saturday or when scheduling permits. If you are taking a month off for vacation and want to resume the next month, your payment is still due on the first of the month to reserve your lesson space. The lessons for the month you miss can be made up when you return from vacation.
CARE OF STUDENTS
6. The school is not responsible for providing before or after care for students. Parents with children under the age of eight must remain in the school lobby during the classes. Students are not to be left at the school for an excessive period before or after their lessons.
OPEN DOOR POLICY
7. Parents are always allowed to sit in on lessons. We have an open-door policy for all lessons. This doesn’t mean the door is open, but parents can sit inside the lesson room unless the teacher feels they are disturbing the lesson.
INJURIES
8. Parents, legal guardians of minors, students, and adult students waive the right to any legal action for any injury sustained on school property resulting from normal lesson activity or any other activity conducted by the students or their siblings before, during, or after lesson time, including hearing loss or hearing damage. The Maryville Music Academy is not responsible for any damage done to vehicles or items stolen from vehicles.
PICKING UP
9. Children must wait for their parents to pick them up inside the Academy. Please do not ask them to meet you elsewhere. The MMA assumes no responsibility for children who leave unaccompanied.
SMS PRIVACY POLICY:
Privacy Policy Effective Date: January 20, 2025. This Privacy Policy explains how Martins Vocal Academy, LLC collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.maryvillemusicacademy.com.
COLLECTION OF PERSONAL INFORMATION
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
USE OF PERSONAL INFORMATION
We may use information collected about you for any lawful purpose, including the following:
● To provide you with our products and services, customer service and support, and other relevant information;
● To market our products and services to you, including by email and text message subject to your consent;
● To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
● To send you abandoned cart reminders if you added items to your shopping cart but did not complete checkout;
● To comply with the law and to maintain the security of our website; or
● With your consent, or as otherwise disclosed at the time information is collected.
DISCLOSURE OF PERSONAL INFORMATION
● With your consent or as otherwise disclosed at the time of data collection or sharing. We may share information that has been de-identified or aggregated without limitation. Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.
DIGITAL ADVERTISING & ANALYTICS
We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by our advertising partners or us to serve more relevant targeted ads.
We use Google Analytics to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations. If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.
For more information, see our Mobile Messaging Terms and Conditions available below.
YOUR PRIVACY RIGHTS
When you have an account with us, you may review, change, or update your contact information by logging into your account.
MOBILE MESSAGING TERMS AND CONDITIONS
You agree to receive informational messages (appointment reminders, account notifications, events, etc.) from Maryville Music Academy. Message frequency varies. Message and data rates may apply.
For help, reply HELP or email us at info@maryvillemusicacademy.com.
You can opt out at any time by replying STOP.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at 865-738-7624 or info@maryvillemusicacademy.com.